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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will appear. It includes comprehensive info about all the operations that you can perform on the page in question. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich library of instructional video clips clarifying how to work with our hosting Control Panel. They're intended for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you are looking for, take a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by real individuals and offers practical solutions. We frequently update our FAQ section with new questions & answers in an attempt to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can contact our great team of support engineers available 24/7/365 and ready to help you with any query. Each trouble ticket you send will be answered in less than sixty minutes (the average trouble ticket response time being about twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 294543

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com